Patient Experiences & Caregiver Confidence

People come to IHM Telehealth when they want to feel heard, understand what is happening, and leave with clearer next steps. Whether you are managing your own health or helping someone you love, the goal is the same: clarity, support, and care that makes sense.

Book Family Care Navigation → $9.99 Discovery Consult Functional Medicine Order Labs

What Patients and Families Often Mention

Clear explanations Compassionate listening Thorough guidance Care coordination support Confidence with next steps

Featured Reviews

“For years I was told everything looked normal, but I still felt exhausted and unwell. This was the first time someone truly looked at the whole picture. I finally understand what’s happening in my body and have a clear plan forward.”

— S. Andrews

“Managing my chronic condition used to feel overwhelming. Now I have a provider who reviews my labs, medications, and health history regularly. I feel supported, informed, and much more confident managing my health.”

— C. Cruz

Scroll below for more patient reviews and real experiences.

Quick FAQ

What is Family Care Navigation?

Family Care Navigation helps individuals and families organize care, understand next steps, and feel more confident when managing health decisions for themselves or someone they love.

Do you accept insurance?

IHM Telehealth is a cash-pay practice. This allows transparent pricing, streamlined care, and more time to focus on your needs.

What’s the best way to start?

If you are helping a loved one manage care, start with Family Care Navigation. If you want a quick starting point for your own care, book a $9.99 Discovery Consult. If you want root-cause strategy, explore Functional Medicine.

Can I order labs through you?

Yes. Use the direct lab partner page here: Order Labs.

What Busy Professionals Are Saying

Thoughtful care. Clear explanations. Efficient visits. Here’s what patients share about their experience with IHM Telehealth.

I loved that I didn't have to wait a long time to get an appointment to see Ms. Walker-Rutledge. When I showed up for my visit, I only waited about 1 minute to get in to see her which I really appreciated. She was friendly, professional and answered all of my questions. I would highly recommend her.

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I was a new patient so office reached out ahead of time so I could complete my registration online prior to my appointment. Friendly staff. Provider was friendly and efficient and thorough. I highly recommend! Demetria R I was impressed by how much tame and care was taken. I felt that I was in good hands.

Wonderful ARNP !! Spot on with diagnosis, treatment and therapy recommendations!

I've consulted with Nurse Practitioner Rutledge, and I couldn't be more pleased with the recommendations I've received. She is knowledgeable and compassionate and took the time to listen to my concerns and address them effectively. She explained everything clearly, which helped me make an informed decision about my health. She made me feel comfortable and confident, thanks to her expertise. I highly recommend her to anyone seeking excellent healthcare. Trust me, you will be glad you did!

She is the best! Doesn’t rush and really listens to your concerns.

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She’s a wonderful person. Very professional, knowledgeable, and accessible. She cares about you and want to find the right solution.

She listens to all of my concerns without rushing me and address each concern. She is excellent at giving all the information need re: medications and clearly identifies all options I have. Super compassionate and understanding and cannot recommend this provider enough.

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NP Rutledge has very quick observations and cares to pay attention. She listened patiently to my concerns. NP Rutledge kept my current life in mind when recommending her wisdom towards my health goals. I am in very good care. Thank you.

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She was thorough and didn’t rush through my appointment. She heard all of my concerns and answered all of my questions. She informed me of what options I had for treatment, and we came up with a plan together. I will continue to use this provider in the future.

She was very helpful, asking good questions and giving me good recommendations for follow-up care.

Virtual Care Visit

NP Demetria Rutledge is consistently thorough very professional, knowledgeable and courteous. She listens to your concerns and the best part is I feel heard. I truly appreciate that she takes the time necessary to address any concerns that I may have. So glad to have her as my healthcare provider.

Amazing experience! I was able to talk openly and felt I was really heard and all of my concerns were addressed! I feel like I can take my time and talk about everything without feeling rushed - I can ask all the questions I have and have them answered- Love working with Infinity Health Management.

I can’t say enough good things about IHM Telehealth! From the very first appointment, I felt heard, respected, and truly cared for. Nurse Practitioner Demetria Rutledge took the time to listen to my concerns without rushing me, and she made sure I understood every step of my treatment plan. Her approach is compassionate, thorough, and empowering — she really looks at the whole picture of your health. The convenience of telehealth made it so easy to get the care I needed without compromising quality. I’ve never felt more supported on my wellness journey, and I’m already seeing positive results. If you’re looking for personalized, professional, and compassionate care, IHM Telehealth is the place to go. Highly recommend!

Best experience I have ever had, feel like your talking to your big sister while receiving the best care service!

Demetria has eval and treated me on occasions when my PCP is not avail. Demetria has eval and consulted with my PCP if needed, but she has diagnosed the issue and the treatment recommended/prescribed has been one to nip my symptoms in the butt. I have felt she take my concerns seriously; she listens and wants to treat to resolve and not a band aid solution. Last visit, though her treatment was an overnight success, she still recommended I see specialist and I clearly understood the reason behind keeping specialist appt. I would highly recommend Demetria. Thank you so much.

This guide takes the confusion out of preventative blood work. Demetria’s explanations are clear and approachable, and the information feels empowering instead of intimidating. Every patient should have a copy of this book

I felt lost because my mom has so many specialist. Every time I looked at my lab results. Know Your Numbers made everything click. It’s easy to read, practical, and written with so much care. I wish I’d had this years ago.